Membership Clerk

Aaa Oregon-Idaho; Portland (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

AAA Oregon/Idaho is seeking a Customer Service oriented Membership Records Clerk to join our Membership team in Portland, OR. This role focuses on maintaining membership files, auditing records, and updating contact information through member outreach.

You will handle renewal reminders, process inbound payments, resolve membership issues, and support colleagues with billing questions while delivering friendly, knowledgeable service to members and donors.

Qualifications

• High school education or equivalent.
• Customer service experience preferred.
• Must have strong interpersonal and oral communication skills.
• Must have attention to detail, organization, and have a high level of responsiveness.
• Computer proficiency required.

Responsibilities

• Provide information to members regarding all new and existing products, services, and promotions.
• Assist in resolving membership issues and/or concerns, and answer billing questions.
• Process member payments, statements, name changes, address changes, coverage level changes.
• Contact with members, donors and colleagues via outbound calls.

Skills

Customer service

Interpersonal communication

Oral communication

Attention to detail

Organization

Computer proficiency

Education

High school education or equivalent

Job description

Portland Administrative Office, Portland, OR, US

AAA Oregon/Idaho is looking for an enthusiastic and inquisitive Membership Records Clerk to join our Membership team in Portland, OR.

Summary:

This role is responsible for maintaining membership files through auditing and routine contact information updates. This is done by contacting members and assisting colleagues with renewal reminders, asking for updated contact information and collecting member packets and bills. In this role, you will proactively review member coverage, process inbound member payments, and resolve membership issues.

Essential Functions:

• Provide information to members regarding all new and existing products, services, and promotions
• Assist in resolving membership issues and/or concerns, and answer billing questions.
• Process member payments, statements, name changes, address changes, coverage level changes.
• Contact with members, donors and colleagues via outbound calls.

Education/Skills/Experience

• High school education or equivalent.
• Customer service experience preferred.
• Must have strong interpersonal and oral communication skills.
• Must have attention to detail, organization, and have a high level of responsiveness.
• Computer proficiency required.

We offer competitive pay, time off programs, health, dental, disability/life insurance, up to 9% 401(k) total employer contribution, AAA membership, and more. Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment.

At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers, and fathers. We are doers, sharers, and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise, and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.

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