Member & Provider Support Specialist (Flexible Hours)

Independent Living Systems, llc; Fresno (CA); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Independent Living Systems is seeking a Member & Provider Services Representative to serve as the main contact for members and providers. You will handle inbound and outbound calls, schedule appointments, and resolve inquiries with professionalism and empathy.

This role requires a High School Diploma or GED, healthcare experience, ability to manage high-volume calls, data entry skills, and flexibility to work shifts. You will document interactions and ensure HIPAA compliance.

Qualificações

• Must have a High School Diploma or GED.
• Healthcare experience preferred.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound/outbound customer service processes and phone systems.
• Basic clerical experience and data entry skills.
• Flexibility to work shifting hours.
• Strong interpersonal and communication skills with diverse populations.

Responsabilidades

• Handle a high-volume inbound and outbound call workload with professionalism.
• Provide accurate information on healthcare services, scheduling and inquiries.
• Use active listening to identify needs and resolve concerns.
• Coordinate with internal departments to resolve issues and follow up.
• Document call details and update member/provider records accurately.
• Ensure compliance with HIPAA, policies, and quality standards.
• Maintain schedule adherence and participate in ongoing training.

Conhecimentos

Healthcare experience

High-volume calls

Data entry

Communication skills

Flexibility

Interpersonal skills

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

CRM systems

Phone systems

Descrição da oferta de emprego

Independent Living Systems is seeking a Member & Provider Services Representative to serve as the main contact for members and providers. You will handle inbound and outbound calls, schedule appointments, and resolve inquiries with professionalism and empathy.

This role requires a High School Diploma or GED, healthcare experience, ability to manage high-volume calls, data entry skills, and flexibility to work shifts. You will document interactions and ensure HIPAA compliance.