Member & Provider Care Specialist

Independent Living Systems, llc; Roseville (CA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Independent Living Systems, llc is seeking a Member & Provider Services Representative in Roseville, CA to be the primary contact for members and providers. You will manage high volumes of calls, provide accurate information, schedule appointments, and document interactions in our systems with care and compliance.

The role requires strong communication, empathy, and data-entry accuracy, with flexibility to support various shifts in a healthcare-focused contact center environment.

Qualificações

• High school diploma or GED required.
• Healthcare experience required.
• Ability to handle high call volumes.
• Data entry and record-keeping accuracy.
• Flexibility to work different shifts.

Responsabilidades

• Serve as main contact between members, providers, and teams.
• Handle inbound and outbound calls professionally and empathetically.
• Use active listening to identify needs and resolve concerns.
• Review inquiries and coordinate with internal departments to resolve issues.
• Document call details and update member/provider records accurately.
• Ensure compliance with healthcare regulations and internal policies.

Conhecimentos

Healthcare experience

High-volume calls

Data entry

Customer service

Interpersonal skills

Flexible hours

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems, llc is seeking a Member & Provider Services Representative in Roseville, CA to be the primary contact for members and providers. You will manage high volumes of calls, provide accurate information, schedule appointments, and document interactions in our systems with care and compliance.

The role requires strong communication, empathy, and data-entry accuracy, with flexibility to support various shifts in a healthcare-focused contact center environment.