Member & Provider Services Specialist — Flexible Hours

Independent Living Systems, llc; Imperial (CA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Independent Living Systems is seeking a Member & Provider Services Representative to be the primary liaison between members, providers, and internal teams. You will handle high volumes of inbound and outbound calls, answer questions, schedule appointments, and resolve issues with empathy and accuracy.

You will document interactions in accordance with HIPAA and organizational policies, maintain records, and support timely, quality health and social care delivery to vulnerable populations.

Qualificações

• Healthcare experience or related field experience.
• Ability to manage high volume contact center demands.
• Familiarity with inbound and outbound customer service processes.
• Strong data entry and record-keeping basics.

Responsabilidades

• Handle a high-volume of inbound/outbound calls with empathy and professionalism.
• Provide accurate information on healthcare services and scheduling.
• Document call details and update member/provider records per procedures.
• Coordinate with internal teams to resolve issues and escalate when needed.

Conhecimentos

Interpersonal skills

Communication skills

Data entry

Phone systems

High volume calls

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems is seeking a Member & Provider Services Representative to be the primary liaison between members, providers, and internal teams. You will handle high volumes of inbound and outbound calls, answer questions, schedule appointments, and resolve issues with empathy and accuracy.

You will document interactions in accordance with HIPAA and organizational policies, maintain records, and support timely, quality health and social care delivery to vulnerable populations.