Member & Provider Services Specialist - Flexible Hours

Independent Living Systems, llc; Davis (CA); Presencial; USD 40 000 - 56 000; Tempo integral

Resumo da oferta

Independent Living Systems in Davis, CA seeks a Member & Provider Services Representative to be a vital link between members, providers, and care teams. You will manage a high volume of calls, respond to inquiries, schedule appointments, and document interactions with accuracy and empathy.

Ideal candidates bring healthcare experience, strong communication skills, and a commitment to privacy and service excellence. Flexibility to work varying shifts and a collaborative mindset are valued at ILS.

Qualificações

• High School Diploma or GED required; healthcare setting is preferred.
• Experience handling high-volume inbound/outbound calls.
• Strong data entry and record-keeping skills.
• Ability to work flexible hours for contact center shifts.

Responsabilidades

• Handle high-volume inbound/outbound calls with professionalism and empathy.
• Provide accurate information on healthcare services and scheduling.
• Document call details and update member/provider records.
• Coordinate with internal teams to resolve issues and ensure follow-up.
• Maintain compliance with privacy regulations and organizational policies.

Conhecimentos

Customer service

Call center experience

Active listening

Communication skills

Data entry

Team collaboration

Formação académica

High School Diploma or GED

Associate's degree (Preferred)

Ferramentas

Microsoft Office Suite

Phone systems

Descrição da oferta de emprego

Independent Living Systems in Davis, CA seeks a Member & Provider Services Representative to be a vital link between members, providers, and care teams. You will manage a high volume of calls, respond to inquiries, schedule appointments, and document interactions with accuracy and empathy.

Ideal candidates bring healthcare experience, strong communication skills, and a commitment to privacy and service excellence. Flexibility to work varying shifts and a collaborative mindset are valued at ILS.