Member & Provider Support Specialist – Healthcare Services

Independent Living Systems, llc; Oxnard (CA); Presencial; USD 28 000 - 34 000; Tempo integral

Resumo da oferta

Independent Living Systems is seeking a Member & Provider Services Representative to join our team in California. You will serve as a primary contact for members, providers, and internal teams, delivering exceptional customer service while handling high-volume calls, scheduling appointments, and resolving inquiries with empathy.

You will document interactions, ensure records accuracy, and adhere to HIPAA and organizational policies.

Qualificações

• High School Diploma or GED required.
• Healthcare experience or related field preferred.
• Ability to manage high volume contact center demands.
• Familiarity with inbound and outbound customer service processes and phone systems.
• Basic clerical experience and data entry accuracy.
• Ability to work flexible hours.

Responsabilidades

• Handle high-volume inbound/outbound calls, provide information and scheduling.
• Listen actively to identify needs and resolve concerns to improve first call resolution.
• Document call details and update member/provider records accurately.
• Coordinate with internal teams to resolve issues and escalate when needed.
• Ensure compliance with privacy, policies, and regulatory standards.

Conhecimentos

Customer service

Communication skills

Call center experience

Data entry

Flexibility

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Independent Living Systems is seeking a Member & Provider Services Representative to join our team in California. You will serve as a primary contact for members, providers, and internal teams, delivering exceptional customer service while handling high-volume calls, scheduling appointments, and resolving inquiries with empathy.

You will document interactions, ensure records accuracy, and adhere to HIPAA and organizational policies.