Member & Provider Services Pro — Flexible Hours

Independent Living Systems, llc; Riverside (CA); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Independent Living Systems, LLC seeks a Member & Provider Services Representative to be the crucial link between members, providers, and administrative teams. You will manage inbound and outbound calls, share accurate information, schedule appointments, and resolve questions with empathy while documenting interactions to keep records up to date.

The role requires handling a high-volume caseload, adhering to protocols, and maintaining a courteous, professional demeanor to support quality health

Qualificações

• High School Diploma or GED required.
• Experience in healthcare or a related field.
• Ability to handle high-volume contact center demands.
• Familiarity with inbound and outbound customer service processes and phone systems.
• Basic clerical skills and data entry.
• Willingness to work flexible hours to cover shifts.
• Strong interpersonal and communication skills with diverse populations.

Responsabilidades

• Handle a high volume of inbound and outbound calls with professionalism and empathy.
• Provide accurate information on healthcare services, scheduling, and inquiries.
• Use active listening to identify needs and resolve concerns.
• Document call details and update member/provider records.
• Coordinate with internal teams to resolve issues and follow up.
• Maintain compliance with healthcare regulations and privacy standards.
• Uphold quality standards and productivity targets.

Conhecimentos

Customer service

Active listening

Interpersonal skills

Data entry

Formação académica

High School Diploma or GED

Associate's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Independent Living Systems, LLC seeks a Member & Provider Services Representative to be the crucial link between members, providers, and administrative teams. You will manage inbound and outbound calls, share accurate information, schedule appointments, and resolve questions with empathy while documenting interactions to keep records up to date.

The role requires handling a high-volume caseload, adhering to protocols, and maintaining a courteous, professional demeanor to support quality health