Remote Remote Work From Home – Customer Service Job ID- 2858

MaziCTools; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Liveops is seeking Independent Contractors to provide virtual customer service across various industries. You are your own boss, choosing when and where to work, delivering services remotely to clients nationwide.

Successful contractors typically have strong communication, a year of customer service experience, and the ability to manage multiple systems while helping customers effectively.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to handle inbound and outbound calls with professionalism.
• Strong written and verbal communication skills.

Responsibilities

• Provide inbound and outbound customer service calls.
• Document interactions and maintain accurate records.
• Operate across multiple screens and systems while assisting customers.

Skills

Customer service

Communication

Typing

Empathy

Tools

CRM systems

Job description

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Locations: USA

Full Job Description:

Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.

Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support.

As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss!

Liveops ranked #4 in FlexJob’s 2020 Top 100 Companies with Remote Jobs

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As an Independent Contractor, you are self-employed and can:

• Work from home or any quiet place.
• Set your own schedule to work around your life.
• Enjoy the freedom and flexibility of being your own boss.

Our Clients look for Independent Contractors who are comfortable:

• Conducting inbound and outbound customer service calls with customers.
• Creatively problem solving.
• Quickly assessing customer needs and providing sound solutions.
• Providing a high-level of customer service.
• Documenting details of all calls and customer interactions.
• Managing through multiple systems, programs, and screens simultaneously.

Successful Independent Contractors will have the following skills:

• Experience handling inbound and outbound calls
• Minimum 1 year of customer service experience
• Computer skills including navigating multiple tabs, windows and systems
• Basic typing skills
• Strong customer service and written skills
• Comfortable empathizing and remaining patient with difficult callers

Earning Potential:

As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives.

As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and its clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss.

Program Metrics Requirements:

These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility.

• Availability: Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!

Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability.

Technology Needed for Success:

• Please review the Liveops basic technology requirements by clicking here
• Please note, several clients will require additional security measures and technology equipment
• Liveops systems are not currently compatible with Mac or Chromebook

Liveops is currently accepting applications in the following states:

AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

Remote Work From Home - Customer Service

Remote Remote Work From Home - Customer Service Job ID- 2858