Healthcare Support Representative (Remote)

Liveops; United States; À distance; USD 18 000 - 36 000; Plein temps

Avantages offerts par ce poste

Work from home

Flexible scheduling

Tech-enabled support

Résumé du poste

Liveops is hiring a Healthcare Support Representative to provide empathetic, phone-based support to patients and providers from a home setup. This 1099 contractor role emphasizes documenting call notes, using multiple systems, and maintaining professional, compliant service across diverse populations.

Candidates should have at least 1 year of healthcare support experience, knowledge of health insurance terms, and the ability to work independently.

Qualifications

• Minimum of 1 year of experience in phone-based healthcare support for patients or providers.
• Experience in healthcare or related fields is strongly preferred.

Responsabilités

• Provide phone-based support to patients and/or healthcare providers.
• Accurately document call details, interactions, and outcomes in multiple systems.
• Navigate various software platforms simultaneously while assisting callers.
• Deliver high-quality service with empathy, patience, and professionalism.

Connaissances

Phone-based support

Healthcare experience

Multi-system navigation

Effective communication

Independent work

Outils

Windows 11 Pro

Dual monitors

Description du poste

Address Remote

Industry Health medical and related

Highlights

• 1099 contractor opportunity
• Work from home

Description

We’re seeking an empathetic and performance-driven Healthcare Support Representative who is committed to representing brands with care, confidence, and professionalism.

Why Partner with Liveops?

• Cost savings: Work from home and eliminate traditional workplace expenses
• Flexible scheduling: Choose when and how often you provide services
• Tech-enabled support: We provide the technology, tools and resources you need to succeed, without platform fees
• Agent community: Connect with a network of experienced independent contractors

Compensation:

• Earning potential varies by client but ranges from $13.25-$26 per hour*
• Contractors invoice and receive payment for completed services
• Independent Contractors are responsible for their own taxes and expenses

Requirements:

• Minimum of 1 year of experience in phone-based healthcare support for patients or providers
• Experience in healthcare or related fields such as medical, social services, education, or mental health services is strongly preferred
• Proficiency with computers, including the ability to navigate multiple systems and accurately document call notes
• Strong verbal communication skills with the ability to effectively engage with diverse populations
• Ability to work independently and provide services in accordance with contractual expectations
• Knowledge of health insurance, including programs such as Medicaid and Medicare, is highly preferred
• Familiarity with medical and insurance terminology, with the ability to avoid providing medical advice
• Must successfully complete program certification which varies from 2-6 weeks, depending on client

Duties & Responsibilities:

• Provide phone-based support to patients and/or healthcare providers
• Communicate clearly and professionally with individuals from diverse backgrounds
• Accurately document call details, interactions, and outcomes in multiple systems
• Navigate various software platforms simultaneously while assisting callers
• Deliver high-quality service with empathy, patience, and professionalism
• Maintain compliance with all guidelines, policies, and contractual obligations
• Use appropriate terminology when discussing healthcare and insurance topics without offering medical advice
• Work independently to manage workload and meet performance expectations
• Smart Phone: Apple or Android operating system with biometrics enabled.
• Internet: Wired internet connection via an Ethernet cable (no WiFi or Satellite connectivity)
• Internet download speed: Minimum 20 Mbps or higher
• Internet upload speed: Minimum 5 Mbps or higher
• Processor: Minimum of 6 cores
• Memory: 16 GB or available/usable RAM or more
• Operating System: Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Monitor: Dual monitors are required. Screen resolution 1920 x 1080 pixels or higher
• Sound: Must have a sound card installed and be equipped with speakers or headphones

Liveops is committed to fostering an inclusive, respectful community where opportunity is accessible to all qualified candidates. We believe diverse perspectives strengthen the experiences we create and the outcomes we deliver. Liveops does not tolerate unlawful discrimination based on age, race, color, sex, gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

*The background check requires a non-refundable $25 processing fee paid directly to the background check vendor.

*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY

*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.