Special Accounts Representative (Collections)

Mid American Credit Union; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid American Credit Union in Wichita, KS is seeking a detail-oriented member services and collections specialist. You will perform member servicing, contact delinquent accounts, analyze borrower situations, and maintain accurate files.

This is an on-site role with training on BSA/AML compliance. Qualifications include a HS diploma and 6 months to 2 years of related experience, strong communication, empathy, and multitasking ability.

Qualifications

• Six months to two years of related customer service experience with strong communication.

Responsibilities

• Perform member servicing using computerized systems for verification.
• Contact delinquent accounts by phone and mail.
• Analyze the financial situation of delinquent borrowers and recommend actions.
• Maintain accurate files and reports on all collections activity.
• Complete training on BSA/AML compliance and updates.
• Engage in in-person interactions with members and coworkers.

Skills

Empathy

Patience

Written communication

Verbal communication

Attention to detail

Multitasking

Organizational skills

Education

High School Diploma or GED

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

This is not a remote or hybrid position.

Essential Functions and Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Contact delinquent accounts and negative share accounts by phone and mail
• Take appropriate action to have members bring accounts current
• Analyze financial situation of delinquent borrowers
• Make recommendations for further action when other arrangements to bring the loan current are unsuccessful
• Maintain accurate files and reports on all collections activity
• Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans
• Regularly file loan files and other collection related documents
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills and Qualifications

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Attention to detail, the ability to multitask, and strong organizational skills

Physical Demands and Work Environment

• Must be able to lift 10 pounds
• Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
• Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

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