Member Growth & Relationship Strategy Lead

Arrowhead Credit Union; Scottsdale (AZ); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

401K with match

Paid time off

Paid holidays

Paid sick leave

Life insurance

Educational assistance

DashPass

Job summary

Arrowhead Credit Union is seeking a dynamic relationship-builder to develop business and community connections, uncover financial needs, and provide tailored financial solutions. You will host events in multiple formats to promote membership and engagement.

The role emphasizes collaboration with branches, proactive outreach, and a flexible schedule with local travel to support growth and exceptional member service.

Responsibilities

• Provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting department-level goals and supporting organizational development goals.
• Develops relationships with members and non-members to uncover financial needs and goals, provide sound financial solutions, and make appropriate product recommendations.
• Delivers consultative services to members regarding Arrowhead Credit Union's products and services by assessing needs, listening, and addressing concerns.
• Develops and hosts dynamic events within assigned accounts, promoting Arrowhead Credit Union membership in person and virtually.
• Grow Credit Union awareness and membership through business relationship visits, promotional campaigns, and community events.
• Open memberships by gathering accurate information and responding to inquiries per policy.
• Coordinates and supports staff at events, fostering a One Team environment.
• Maintains close partnerships with branches through communication, training, and follow-up on leads.
• Manages daily, weekly, and monthly activities to maximize community interactions and organizational growth.
• Manages monthly expense budget and stewardship of funds and resources.
• Requires frequent local and regional travel and flexible scheduling.

Job description

Arrowhead Credit Union is seeking a dynamic relationship-builder to develop business and community connections, uncover financial needs, and provide tailored financial solutions. You will host events in multiple formats to promote membership and engagement.

The role emphasizes collaboration with branches, proactive outreach, and a flexible schedule with local travel to support growth and exceptional member service.