Member-Focused Teller: Grow Finances & Build Trust

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Desert Financial Credit Union is seeking a Teller to provide accurate, friendly financial service in our Phoenix branch. You will handle cash, process transactions, and ensure compliance while building trust with members.

You’ll engage in consultative conversations to identify needs, promote self-service options, and refer members to appropriate products. Notary/MLS preference and ongoing training support career growth.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Demonstrates accuracy and attention to detail in processing transactions and records; follows procedures.
• Excellent communication, empathy, and professionalism in every member interaction.
• Comfort with technology and openness to learning new systems; supports self-service adoption.

Responsibilities

• Build trusted member relationships by welcoming members, managing lobby flow, and delivering courteous, solutions-oriented service.
• Process deposits, withdrawals, check payments, and account servicing with accuracy and compliance.
• Identify member needs through consultative conversations and submit qualified referrals.
• Use CRM and digital tools to complete transactions and promote self-service options.
• Participate in coaching and cross-training to support branch goals and personal development.

Skills

Cash handling

Sales & service

Communication

Customer focus

Teamwork

Education

High School Diploma or GED

NMLS

Notary

Tools

CRM systems

Job description

Desert Financial Credit Union is seeking a Teller to provide accurate, friendly financial service in our Phoenix branch. You will handle cash, process transactions, and ensure compliance while building trust with members.

You’ll engage in consultative conversations to identify needs, promote self-service options, and refer members to appropriate products. Notary/MLS preference and ongoing training support career growth.