Member Service Teller — Precise Cash & Guidance

Desert-Financial-Credit-Union

Phoenix (AZ)

On-site

USD 32,000 - 44,000

Full time

4 days ago

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Job summary

Desert Financial Credit Union in Phoenix, AZ is seeking a Teller to deliver accurate, friendly service to members while handling transactions and promoting branch services. The role emphasizes cash handling accuracy, compliance, and helping members with basic financial guidance.

You will welcome members, process deposits and withdrawals, answer questions, and support adoption of digital tools. Notary certification within 30 days is preferred; Desert Financial is an EEO/AA employer with a

Qualifications

High School Diploma or GED is required.
1+ years of experience in Sales and Service is required.
Previous cash handling experience is preferred.
Demonstrates a high level of accuracy and focus in processing transactions; resolves discrepancies proactively.
Displays care, patience, and professionalism in every interaction with members.
Adapts quickly to evolving processes and technologies while maintaining a positive mindset.
Notary – State Certification within 30 days is preferred.

Responsibilities

Build trusted member relationships by welcoming members, managing lobby traffic and scheduling.
Process deposits, withdrawals, check payments, and account servicing with precision and compliance.
Uphold operational standards and follow compliance policies; take ownership of issue resolution.
Identify member financial needs through consultative conversations and submit referrals.
Promote digital tools and CRM usage to complete transactions and encourage self-service.
Participate in coaching and cross-training to support branch goals.
Other duties as assigned.