Teller: Precise Service & Member Financial Guidance

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Desert Financial Credit Union in Phoenix is seeking tellers who deliver accurate, friendly service while handling transactions and promoting digital self-service options. You will engage with members, process deposits and withdrawals, and follow compliance practices in a fast-paced branch environment.

The role requires a high school diploma or GED and 1+ years in sales and service, with notary preferred within 30 days.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Previous experience with cash handling preferred.
• Demonstrates a high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; recognizes and resolves discrepancies proactively required.
• Displays genuine care, patience, and professionalism in every interaction; recognizes member emotions and responds appropriately to build trust and strengthen relationships required.
• Adapts quickly to evolving processes, technologies, and priorities while maintaining a positive and solutions-focused mindset in a fast-paced, dynamic environment required.
• Communicates clearly and confidently; actively listens to understand member needs and convey information accurately required.
• Contributes positively to branch goals through teamwork, communication, and shared accountability; supports peers and fosters a cooperative, inclusive environment required.
• Demonstrates comfort with technology and eagerness to learn new systems or tools; embraces ongoing feedback and professional growth opportunities required.
• Notary – State Certification within 30 days preferred.
• We are an EEO/AA employer, with pre-employment substance abuse testing.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care.
• Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Job description

Desert Financial Credit Union in Phoenix is seeking tellers who deliver accurate, friendly service while handling transactions and promoting digital self-service options. You will engage with members, process deposits and withdrawals, and follow compliance practices in a fast-paced branch environment.

The role requires a high school diploma or GED and 1+ years in sales and service, with notary preferred within 30 days.