Member Experience Concierge

Socket.dev; Glendale Heights (IL); On-site; USD 32,000 - 75,000; Full time

Benefits offered by this job

Gym memberships (2)

Paid Time Off

401(k) options

EAP – therapy & more

Job summary

VASA Fitness in Glendale Heights, IL is hiring a Member Experience Specialist to warmly greet members, guide them on memberships, upgrades, and personal training options, and keep the club clean and inviting. You’ll help guests feel valued, drive tours and sign-ups, and model a positive, energetic attitude daily.

Requirements include strong communication, ability to multitask, and 1+ year in customer service or sales. Bilingual or CPR is a plus. Competitive base plus commission.

Qualifications

• 1+ year of customer service experience or membership sales preferred.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members at the front desk and set a welcoming tone.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to create an inviting environment.
• Lead tours and conversations to drive membership sign-ups and upgrades.

Skills

Front desk courtesy

Communication

Multitasking

Customer service

Membership sales

Interest in fitness

Job description

VASA Fitness in Glendale Heights, IL is hiring a Member Experience Specialist to warmly greet members, guide them on memberships, upgrades, and personal training options, and keep the club clean and inviting. You’ll help guests feel valued, drive tours and sign-ups, and model a positive, energetic attitude daily.

Requirements include strong communication, ability to multitask, and 1+ year in customer service or sales. Bilingual or CPR is a plus. Competitive base plus commission.