Member Experience & Teller Operations Lead

Rave Financial; Conroe (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Rave Financial in Conroe, TX is seeking a Senior Member Experience Associate to help members with financial transactions, including cash exchanges, processing payments, and issuing and accepting negotiable instruments. The role supports branch operations and the development of teller line staff while ensuring a welcoming environment for all members.

You will direct resources to meet cash flow needs, manage the lobby queue, and act as a liaison between walk-in members and centralized staff.

Qualifications

• One year to three years of similar or related experience.
• High school education or GED.
• Courtesy, tact, and diplomacy are essential elements of the job.

Responsibilities

• Assist members with financial transactions, including cash exchanges and payments.
• Issue and accept negotiable instruments as needed.
• Direct and schedule resources to meet branch cash flow operations.
• Manage the lobby queue and foster a hospitable experience for members waiting.
• Coordinate with walk-in members and centralized staff; support sales and service initiatives.

Skills

Interpersonal skills

Prioritization

Time management

Multi-tasking

Customer service

Education

High school diploma

Job description

Rave Financial in Conroe, TX is seeking a Senior Member Experience Associate to help members with financial transactions, including cash exchanges, processing payments, and issuing and accepting negotiable instruments. The role supports branch operations and the development of teller line staff while ensuring a welcoming environment for all members.

You will direct resources to meet cash flow needs, manage the lobby queue, and act as a liaison between walk-in members and centralized staff.