Member Experience Specialist I

Rave Financial; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Rave Financial is seeking a Member Experience Associate I to assist members with financial transactions, including cash exchanges and processing payments, and to provide routine information on credit union products and services. You will support a sales and service culture throughout the company and contribute to training initiatives.

The role emphasizes strong interpersonal skills, teamwork, and adherence to fraud-prevention practices in daily operations at our Beaumont, TX location.

Qualifications

• 1–12 months of similar or related experience.
• High school education or GED required.
• Strong interpersonal skills and diplomacy.

Responsibilities

• Assist members with financial transactions, including cash exchanges and processing payments.
• Issue and accept negotiable instruments.
• Provide routine information on credit union products and services.
• Support sales and service culture and training initiatives.

Skills

Interpersonal skills

Team player

Conflict resolution

Diplomacy and tact

Fraud prevention awareness

Customer service

Education

High school diploma or GED

Job description

Rave Financial is seeking a Member Experience Associate I to assist members with financial transactions, including cash exchanges and processing payments, and to provide routine information on credit union products and services. You will support a sales and service culture throughout the company and contribute to training initiatives.

The role emphasizes strong interpersonal skills, teamwork, and adherence to fraud-prevention practices in daily operations at our Beaumont, TX location.