Senior Member Experience Specialist

Rave Financial; Beaumont (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Rave Financial in Beaumont, TX is seeking a Senior Member Experience Associate to assist members with financial transactions, manage lobby flow, and connect walk-in members with the right CU specialists. You will support sales culture and align with training initiatives to enhance service quality.

The role emphasizes teamwork, strong interpersonal skills, and attentive customer service to ensure a hospitable experience for members while they wait.

Qualifications

• Experience: 1–3 years in a similar or related role; at least 1 year in Member Experience Associate II recommended.
• Education: High school diploma or GED required.
• Strong interpersonal, communication and customer service skills.

Responsibilities

• Assist members with financial transactions, including cash exchanges and payments.
• Direct and schedule resources to meet branch cash flow operations.
• Manage lobby queue and provide hospitable member experience.
• Liaise between walk-in members and centralized staff.
• Support sales and service culture and align with CU initiatives.
• Match member needs with the most suitable CU employee.

Skills

Interpersonal skills

Prioritization

Multi-tasking

Office equipment

Software proficiency

Fraud prevention

Financial knowledge

Team collaboration

Education

High school diploma or GED

Job description

Rave Financial in Beaumont, TX is seeking a Senior Member Experience Associate to assist members with financial transactions, manage lobby flow, and connect walk-in members with the right CU specialists. You will support sales culture and align with training initiatives to enhance service quality.

The role emphasizes teamwork, strong interpersonal skills, and attentive customer service to ensure a hospitable experience for members while they wait.