Member Experience Specialist — Retail & Tech Support

Sam's Club; Brooklyn (OH); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Brooklyn, Ohio is seeking candidates for a position focused on member service and checkout area maintenance. Responsibilities include processing purchases, resolving member issues, and ensuring compliance with safety standards. Competitive hourly wages between $17.00 and $25.00 are offered, along with comprehensive benefits such as health coverage and paid time off. Retail experience and proficiency in operating front-end equipment are required. Join the team at Sam's Club to deliver exceptional service and support to our members.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, and promote Sam’s Club products and services.
• Offer guidance and support regarding self-service technology.
• Process member purchases, handle payments, returns, refunds, and exchanges according to company policies.
• Follow safety standards, procedures, and guidelines.
• Maintain entrance and exit areas and verify membership cards.
• Zone the area, arrange and organize merchandise.
• Assist members with purchasing decisions and locating merchandise.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Sam's Club in Brooklyn, Ohio is seeking candidates for a position focused on member service and checkout area maintenance. Responsibilities include processing purchases, resolving member issues, and ensuring compliance with safety standards. Competitive hourly wages between $17.00 and $25.00 are offered, along with comprehensive benefits such as health coverage and paid time off. Retail experience and proficiency in operating front-end equipment are required. Join the team at Sam's Club to deliver exceptional service and support to our members.