Member Experience Team Lead

Sam's Club; White Bear Lake (MN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Disability benefits

Employee discounts

Job summary

Sam's Club in White Bear Lake, MN is hiring for a Front-End Associate. You will supervise associates, assign duties, coach staff, and support member service approaches to resolve issues per company guidelines.

You will assist members with purchasing decisions, operate registers or self-checkout, and help with pickup orders, returns, and merchandising. Requires at least 6 months retail and 6 months customer service experience, and you must be 18 or older.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.
• Preferred: Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist and supervise front-end operations, including assigning duties and coaching associates.
• Provide member service by helping with purchases, answering questions, and resolving issues per company guidelines.
• Process memberships, upgrades, and credit accounts; inform customers about membership benefits and promotions.
• Maintain area organization, merchandising, cleanliness, and proper cash handling procedures.

Job description

Sam's Club in White Bear Lake, MN is hiring for a Front-End Associate. You will supervise associates, assign duties, coach staff, and support member service approaches to resolve issues per company guidelines.

You will assist members with purchasing decisions, operate registers or self-checkout, and help with pickup orders, returns, and merchandising. Requires at least 6 months retail and 6 months customer service experience, and you must be 18 or older.