Member Experience Specialist

Sam's Club; Eagan (MN); On-site; USD 26,000 - 37,000; Full time

Job summary

Sam's Club in Eagan, MN is seeking a Front End Associate to provide member services at the checkout area and assist with purchases. You will guide members on self-service options, handle payments and returns, and ensure a safe shopping environment.

Responsibilities include resolving member concerns, maintaining the checkout area, and supporting training for new Frontline Services associates. The role emphasizes guest service, policy compliance, and teamwork within the store.

Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Experience working with mobile retail applications.
• Ability to operate checkout systems and process payments.

Responsibilities

• Provides member service and assists with purchases.
• Maintains checkout area and handles payments, returns, and exchanges according to policy.
• Guides members on self-service technology and product options.
• Resolves member issues and concerns.
• Maintains safety and compliance with company policies.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Eagan, MN is seeking a Front End Associate to provide member services at the checkout area and assist with purchases. You will guide members on self-service options, handle payments and returns, and ensure a safe shopping environment.

Responsibilities include resolving member concerns, maintaining the checkout area, and supporting training for new Frontline Services associates. The role emphasizes guest service, policy compliance, and teamwork within the store.