Member Experience Team Lead

Planet Fitness; West Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Dental insurance

Vision insurance

Advancement opportunities

Job summary

Planet Fitness in West Des Moines is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk tasks, assist with member check-ins and tours, and support the Club Manager in daily activities while upholding company policies.

This role emphasizes leadership, customer service, and reliable communication to maintain a welcoming environment.

Qualifications

• Minimum qualifications include strong customer service skills and effective communication.
• Leadership and organizational abilities to supervise staff and train team members.
• Ability to use basic computer tools and member management systems.

Responsibilities

• Assist in training and developing staff.
• Support front desk operations and ensure excellent member experiences.
• Handle member check-ins, sign-ups, cancellations, and updating member information.

Skills

Customer service

Leadership

Communication

Team training

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Member management system

Job description

Planet Fitness in West Des Moines is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk tasks, assist with member check-ins and tours, and support the Club Manager in daily activities while upholding company policies.

This role emphasizes leadership, customer service, and reliable communication to maintain a welcoming environment.