Member Experience Team Lead

Sam's Club; Wake Forest (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Sam's Club in Wake Forest, NC is seeking a front-end supervisor to lead associates, train staff, and deliver outstanding member service. You will manage duties, coaching, and feedback while supporting membership programs and ensuring cashier accuracy. The role emphasizes teamwork, integrity, and adherence to Open Door Policy.

The position offers competitive hourly pay, benefits, and opportunities for growth within Walmart's Sam's Club network.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience

Responsibilities

• Supervise associates in assigned area by assigning duties and providing direction
• Train and coach associates on processes and member service techniques
• Handle member inquiries and resolve issues per company guidelines
• Assist with recruiting, scheduling and evaluating staff
• Promote membership types, programs and benefits to members
• Ensure accurate cash handling and register procedures
• Maintain store cleanliness and safety in the front-end area

Skills

Retail experience

Front-end equipment

Customer service

Tools

Cash register

Job description

Sam's Club in Wake Forest, NC is seeking a front-end supervisor to lead associates, train staff, and deliver outstanding member service. You will manage duties, coaching, and feedback while supporting membership programs and ensuring cashier accuracy. The role emphasizes teamwork, integrity, and adherence to Open Door Policy.

The position offers competitive hourly pay, benefits, and opportunities for growth within Walmart's Sam's Club network.