Member Experience Team Lead

Sam's East, Inc.; Spartanburg (SC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Job summary

Walmart in Spartanburg, SC is seeking a front-end supervisor who will assist management in guiding associates, communicating goals, and training staff on service standards. The role emphasizes member engagement, processing memberships, and aiding customers at checkout and with self-service options.

The position involves ensuring compliance with company policies, promoting Walmart products, and contributing to a team-oriented, high-service environment at the Sam's Club location in Spartanburg.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates, assigning duties and providing direction.
• Communicate goals and feedback and train associates on processes and procedures.
• Ensure member service approaches meet company guidelines and resolve issues.
• Process memberships, upgrades, and credit accounts; promote products and services.
• Maintain store cleanliness, merchandise availability, and assist customers with transactions and self-checkout.

Skills

Retail experience

Customer service

Job description

Walmart in Spartanburg, SC is seeking a front-end supervisor who will assist management in guiding associates, communicating goals, and training staff on service standards. The role emphasizes member engagement, processing memberships, and aiding customers at checkout and with self-service options.

The position involves ensuring compliance with company policies, promoting Walmart products, and contributing to a team-oriented, high-service environment at the Sam's Club location in Spartanburg.