Front-End Team Lead: Member Service & Growth

Sam's East, Inc.; Wake Forest (NC); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Life insurance

Job summary

Sam's Club in Wake Forest, NC is seeking a front-end supervisor to assist management in coordinating associates, processing memberships and transactions, and promoting member services. You will guide staff, handle complaints, and support a culture of guest satisfaction.

The role emphasizes teamwork, quality customer service, and adherence to company policies, with responsibilities spanning daily operations, merchandise organization, and member engagement.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register)
• 6 months customer service experience required

Responsibilities

• Supervise associates in assigned area, assign duties, provide direction and feedback
• Support member service by assisting members and processing memberships and transactions
• Oversee merchandise availability, returns, and zone the area to reduce shrink
• Assist with recruiting, scheduling, coaching, and evaluating associates to meet store goals

Skills

Retail experience

Front-end equipment operation

Customer service

Job description

Sam's Club in Wake Forest, NC is seeking a front-end supervisor to assist management in coordinating associates, processing memberships and transactions, and promoting member services. You will guide staff, handle complaints, and support a culture of guest satisfaction.

The role emphasizes teamwork, quality customer service, and adherence to company policies, with responsibilities spanning daily operations, merchandise organization, and member engagement.