Member Experience Team Lead

Walmart; Longview (TX); On-site; USD 60,174,000 - 83,097,000; Full time

Benefits offered by this job

Health benefits

401(k)

Company-paid life insurance

Paid time off

Disability insurance

Employee discounts

Live Better U

Job summary

Walmart in Longview, TX is hiring a front-end supervisor for Sam's Club. You will assist management, supervise associates, assign duties, train on processes, and uphold member service standards while resolving issues.

The role emphasizes membership processing, merchandising, cash handling, and compliance with company policies. You will lead by example, support recruitment, scheduling, coaching, and aim to meet membership goals while delivering excellent customer experiences.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervising associates, assign duties and train on processes.
• Provide direction on member service approaches and resolve member complaints per guidelines.
• Support membership by informing on types, programs, benefits; process memberships and upgrades.
• Oversee area by handling returns, zoning, merchandising, and keeping it organized.
• Ensure cash handling and accounting procedures and daily deposits.

Skills

customer service

cash handling

front-end equipment

Job description

Walmart in Longview, TX is hiring a front-end supervisor for Sam's Club. You will assist management, supervise associates, assign duties, train on processes, and uphold member service standards while resolving issues.

The role emphasizes membership processing, merchandising, cash handling, and compliance with company policies. You will lead by example, support recruitment, scheduling, coaching, and aim to meet membership goals while delivering excellent customer experiences.