Front-End Team Lead: Member Experience & Coaching

Sam's East, Inc.; Joplin (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plans

Life insurance

Paid time off

Job summary

Walmart Sam's Club in Joplin, MO is seeking a front-end supervisor to assist management in guiding associates, training on processes, and delivering exemplary member service. You’ll process memberships, upgrades, and credit accounts while promoting Walmart services.

The role includes supervising front-end operations, solving member issues, and maintaining store standards, with a focus on efficiency and a positive shopping experience.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service.
• Must be 18 years of age or older.
• Preferred: front-end team leadership, hiring, evaluating, mentoring and workload management.

Responsibilities

• Assist management with supervision of associates and training on processes.
• Provide direction on member service and resolve member issues per guidelines.
• Process memberships, upgrades, and credit accounts and promote benefits.
• Oversee area operations, handle returns, arrange merchandise and maintain store cleanliness.
• Complete registers and cash handling procedures and assist with daily deposits.

Skills

Retail experience

Front-end equipment

Customer service

Job description

Walmart Sam's Club in Joplin, MO is seeking a front-end supervisor to assist management in guiding associates, training on processes, and delivering exemplary member service. You’ll process memberships, upgrades, and credit accounts while promoting Walmart services.

The role includes supervising front-end operations, solving member issues, and maintaining store standards, with a focus on efficiency and a positive shopping experience.