Member Experience Team Lead

Sam's West, Inc.; Lathrop (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Life insurance

Job summary

Sam's Club in Lathrop, CA is seeking a front-end leader to guide member-facing associates and deliver a welcoming shopping experience. You will oversee front-end operations, assist with cash handling processes, and help manage onboarding and scheduling to support performance goals.

The role emphasizes coaching, coaching, and maintaining high service standards while aligning with Sam's Club/ Walmart policies. This leadership position offers competitive pay and benefits in a retail environment.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Lead and inspire member-facing associates to deliver a friendly, efficient, and welcoming experience.
• Oversee front-end operations, cash handling, deposits, and cash fund transfers.
• Support recruiting, onboarding, scheduling, and performance management.
• Ensure compliance with company policies and safety standards.

Skills

Retail experience

Customer service

Cash handling

Job description

Sam's Club in Lathrop, CA is seeking a front-end leader to guide member-facing associates and deliver a welcoming shopping experience. You will oversee front-end operations, assist with cash handling processes, and help manage onboarding and scheduling to support performance goals.

The role emphasizes coaching, coaching, and maintaining high service standards while aligning with Sam's Club/ Walmart policies. This leadership position offers competitive pay and benefits in a retail environment.