Member Experience Team Lead

Sam's Club; Lakeland (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education benefit programs

Job summary

Sam's Club in Lakeland, FL is seeking a Front-End Supervisor to assist management by directing associates, training staff, and promoting member service excellence. You will oversee front-end operations, assist with memberships, processing, and ensure adherence to company guidelines while maintaining a clean, organized club environment.

The role emphasizes supervising front-end teams, driving member satisfaction, and supporting operational efficiency in a busy Walmart/Sam's Club location.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervises associates, assigns duties, trains on processes and procedures.
• Ensures member service and resolves member complaints per guidelines.
• Oversees area operations including merchandise availability and store cleanliness.

Skills

Retail experience

Customer service

Front-end supervision

Job description

Sam's Club in Lakeland, FL is seeking a Front-End Supervisor to assist management by directing associates, training staff, and promoting member service excellence. You will oversee front-end operations, assist with memberships, processing, and ensure adherence to company guidelines while maintaining a clean, organized club environment.

The role emphasizes supervising front-end teams, driving member satisfaction, and supporting operational efficiency in a busy Walmart/Sam's Club location.