Front-End Team Lead: Member Services & Operations

Sam's West, Inc.; Quincy (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

PTO & family leave

Employee discounts and perks

Job summary

Sam's West, Inc. in Quincy, IL is seeking a front-end supervisor to assist management by directing associates, handling customer service, and ensuring store operations run smoothly. The role emphasizes teamwork and adherence to Walmart values in a fast-paced club environment.

The position focuses on recruiting, scheduling, coaching, promoting memberships, processing memberships and transactions, and maintaining a clean, efficient club for members and guests.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management by supervising associates and guiding customer service
• Recruit, hire, schedule, coach, and evaluate staff
• Provide member support and promote memberships and services
• Process memberships, upgrades and credit accounts; drive sales and marketing events
• Maintain store merchandising, cleanliness and safety compliance

Skills

Retail experience

Cash handling

Customer service

Team leadership

Tools

Cash register

Job description

Sam's West, Inc. in Quincy, IL is seeking a front-end supervisor to assist management by directing associates, handling customer service, and ensuring store operations run smoothly. The role emphasizes teamwork and adherence to Walmart values in a fast-paced club environment.

The position focuses on recruiting, scheduling, coaching, promoting memberships, processing memberships and transactions, and maintaining a clean, efficient club for members and guests.