Member Experience Team Lead

Sam's Club; Amarillo (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Amarillo, TX is seeking a front-end supervisor to assist management by directing associates, guiding service interactions, and supporting daily operations. The role focuses on delivering exceptional member experiences, managing checkout workflows, and ensuring policy compliance in a busy retail environment.

Candidates should have retail experience, strong customer service skills, and be comfortable leading a team.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and assign duties.
• Provide member service and resolve member issues per guidelines.
• Participate in recruiting, scheduling, coaching, and evaluating associates.

Skills

Retail experience

Customer service

Front-end equipment

Team leadership

Job description

Sam's Club in Amarillo, TX is seeking a front-end supervisor to assist management by directing associates, guiding service interactions, and supporting daily operations. The role focuses on delivering exceptional member experiences, managing checkout workflows, and ensuring policy compliance in a busy retail environment.

Candidates should have retail experience, strong customer service skills, and be comfortable leading a team.