Member Experience Lead: Drive Service Excellence

BJ's Wholesale Club, Inc.; Roanoke (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Free membership

Paid time off

Health benefits

401(k) match

Employee stock purchase

Job summary

BJ’s Wholesale Club in Roanoke, VA is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, delivering a consistently high level of member service and club performance. You will coach teams, ensure policy compliance, and drive daily execution of GOLD standards across departments.

Working with the Assistant Club Manager of Member Experience, you’ll develop talent, monitor engagement, and align operations with company goals, balancing service

Qualifications

• 2 years customer service or sales experience preferred.
• High school diploma required; college degree preferred.
• Open shift availability; must be at least 18 years old.

Responsibilities

• Lead Frontline, Membership Services Desk, and related teams to drive member experience and club performance.
• Provide regular coaching, feedback, motivation, and discipline to ensure engagement and accountability.
• Ensure proper staffing and processes to support excellent member service and execution.
• Maintain knowledge of policies and procedures and ensure consistent application across teams.

Skills

Leadership

Customer service

Sales

Education

High school diploma

College degree

Job description

BJ’s Wholesale Club in Roanoke, VA is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, delivering a consistently high level of member service and club performance. You will coach teams, ensure policy compliance, and drive daily execution of GOLD standards across departments.

Working with the Assistant Club Manager of Member Experience, you’ll develop talent, monitor engagement, and align operations with company goals, balancing service