Member Experience Lead

BJ's Wholesale Club

Baltimore (MD)

On-site

USD 29,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Baltimore seeks a Member Experience Supervisor to lead Frontline, Membership Services Desk and related teams, driving membership performance and a premium member experience. You will coach staff, manage schedules and ensure policy adherence in a fast-paced club setting.

The role emphasizes leadership, coaching, and delivering GOLD standards to sustain exceptional service and club performance. Open shifts and weekend availability are required.

Qualifications

Demonstrates leadership capabilities and team supervision experience.
2+ years customer service or sales experience preferred.
Basic computer knowledge: MS Word, MS Excel, and Email.

Responsibilities

Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions focusing on membership performance and customer experience.
Develop and manage high-performing teams through recruiting, training and performance management.
Ensure staffing and processes support excellent member service and execution.
Maintain knowledge of policies and procedures across Member Services and Frontline teams.

Skills

Leadership

Customer service

Sales experience

Open shifts

MS Word

MS Excel

Education

High school diploma

College degree

Tools

MS Word

MS Excel

Job description

The role emphasizes leadership, coaching, and delivering GOLD standards to sustain exceptional service and club performance. Open shifts and weekend availability are required.

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