Member Experience Specialist – Welcome & Engagement

YMCA; Virginia; On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

12% retirement plan

YMCA Adult Membership

Job summary

Northern Neck Family YMCA is seeking a dedicated Membership Experience Staff to welcome, assist, and engage members and guests at our facility in Virginia. You will support daily Welcome Center operations, process memberships, and maintain a professional, safe environment for all visitors.

You will greet members by name, provide tours, and assist with paperwork and inquiries while following YMCA policies and participating in fundraising initiatives.

Qualifications

• Minimum age 16 to apply.
• YMCA experience in member services, program, or related field preferred.
• Ability to interface with basic software programs and use phone systems.
• Ability to perform math skills required to manage money in YMCA operations.
• Possess business professional communication skills.
• CPR/First Aid/AED/O2/CAP certification required within 60 days of hire.
• Complete and maintain required trainings: NEO, Bloodborne Pathogens, CAP, Sexual Harassment.
• Criminal background check and Child Protective Services check required.

Responsibilities

• Greet and check-in all members and guests at the Welcome Center, using name scan.
• Lead daily operations of the Welcome Center and maintain supplies.
• Wear staff uniform and maintain professional appearance.
• Complete membership/program paperwork and input into YMCA systems.
• Provide guided tours to members and prospective members.
• Answer multiple-line phones with a friendly YMCA greeting.
• Follow Emergency Operations Plan and participate in safety audits.
• Support department fundraising efforts and campaigns.

Skills

Member services experience

Customer service skills

Communication skills

Cash handling / math skills

Professional appearance and conduct

CPR/First Aid certification

Background check clearance

Tools

YMCA software

Phone systems

Job description

Northern Neck Family YMCA is seeking a dedicated Membership Experience Staff to welcome, assist, and engage members and guests at our facility in Virginia. You will support daily Welcome Center operations, process memberships, and maintain a professional, safe environment for all visitors.

You will greet members by name, provide tours, and assist with paperwork and inquiries while following YMCA policies and participating in fundraising initiatives.