Member Experience Specialist (Weekend/Evening PT)

Planet Fitness - Fitton Clubs; Youngstown (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Wellness resources

Flexible schedule

PTO

Free Black Card Membership

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for weekend/evening shifts. You will deliver superior customer service to members, guests, and prospective members in a friendly, welcoming environment.

Responsibilities include greeting members, answering calls, processing sign-ups, and assisting with POS transactions. A bilingual English/Spanish advantage is encouraged to enhance member interactions. This is a part-time role with flexible scheduling.

Qualifications

• Exceptional customer service skills with a positive, professional attitude.
• Must be 18 years or older.

Responsibilities

• Greet members and guests and provide outstanding customer service.
• Answer phones and assist callers with questions.
• Check in members, sign up new members, and communicate events to members.
• Handle membership cards, addresses changes, and billing inquiries on the POS system.
• Maintain front desk cleanliness and assist with basic facility upkeep.

Skills

Customer service

Bilingual English/Spanish

Punctuality & reliability

CPR/AED Certification

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for weekend/evening shifts. You will deliver superior customer service to members, guests, and prospective members in a friendly, welcoming environment.

Responsibilities include greeting members, answering calls, processing sign-ups, and assisting with POS transactions. A bilingual English/Spanish advantage is encouraged to enhance member interactions. This is a part-time role with flexible scheduling.