Member Experience Specialist & Tech Trainer

Sam's East, Inc.; Hoover (AL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Discounts

Education benefits

Job summary

Sam's Club in Hoover, AL is seeking a front-end associate to deliver outstanding member service, maintain the checkout area, process purchases and assist with returns, refunds, and exchanges according to policy.

You will guide members on self-service options, locate products, promote Sam's Club services, and help ensure a safe, clean shopping environment while observing security and safety procedures.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Skills

Member service

Cash handling

Retail experience

Self-checkout guidance

Tools

Front-end equipment (cash register)

Mobile retail applications

Job description

Sam's Club in Hoover, AL is seeking a front-end associate to deliver outstanding member service, maintain the checkout area, process purchases and assist with returns, refunds, and exchanges according to policy.

You will guide members on self-service options, locate products, promote Sam's Club services, and help ensure a safe, clean shopping environment while observing security and safety procedures.