Member Experience Specialist

Sam's Club; Hoover (AL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits including medical,  d🅾

401(k) and stock purchase plans

Paid time off and holidays

Company discounts

Education programs

Job summary

Sam's Club in Hoover, AL is seeking a Frontline Associate to deliver excellent member service, operate the checkout, and promote Sam's Club products and services. You will assist members with purchases, guide self-service technology, and help maintain a safe shopping environment.

Responsibilities include resolving member concerns, processing payments, handling returns and exchanges, and supporting associates with brand-new program rollouts. Competitive hourly pay with benefits offered.

Qualifications

• Retail experience including operating front end equipment (e.g. cash register)
• Working with mobile retail applications

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns and process purchases.
• Assist with payments, returns, refunds, and exchanges per company policies.
• Follow safety standards, conduct safety sweeps and maintain a safe shopping environment.
• Assist with training front line associates on processes and procedures.

Skills

Retail experience

Customer service

Cash handling

Mobile apps

Job description

Sam's Club in Hoover, AL is seeking a Frontline Associate to deliver excellent member service, operate the checkout, and promote Sam's Club products and services. You will assist members with purchases, guide self-service technology, and help maintain a safe shopping environment.

Responsibilities include resolving member concerns, processing payments, handling returns and exchanges, and supporting associates with brand-new program rollouts. Competitive hourly pay with benefits offered.