Member Experience Specialist

Sam's East, Inc.; Oxford (AL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Oxford, AL is seeking a front-end associate to deliver member service, process purchases, and support self-checkout and mobile app tools. You will promote club products, handle returns, and maintain a safe, organized checkout area.

This role requires strong customer service, basic POS skills, and the ability to assist customers with product recommendations. The position offers hourly pay with benefits and opportunities for growth through training and program rollouts.

Qualifications

• Retail experience including operating front end equipment such as cash registers or self-checkout.
• Experience using mobile retail applications to assist customers and process purchases.

Responsibilities

• Provide member service at the checkout and resolve member issues.
• Promote Sam's Club products and services to members.
• Process member purchases, returns, refunds, and exchanges per policy.
• Maintain a clean, safe, and organized checkout area and store entrance/exit.
• Assist members with locating merchandise and using self-service technology.

Skills

Retail front-end experience

Mobile app proficiency

Customer service focus

Tools

POS systems

Job description

Sam's Club in Oxford, AL is seeking a front-end associate to deliver member service, process purchases, and support self-checkout and mobile app tools. You will promote club products, handle returns, and maintain a safe, organized checkout area.

This role requires strong customer service, basic POS skills, and the ability to assist customers with product recommendations. The position offers hourly pay with benefits and opportunities for growth through training and program rollouts.