Member Experience Specialist

Sam's Club; Montgomery (AL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

PTO & leave

Employee discounts

Job summary

Sam's Club in Montgomery, AL, is seeking an on-site Front End Associate to support members at the checkout, process purchases, and provide guidance on store services. You will help resolve member issues and promote products while maintaining a safe, welcoming shopping environment.

This role involves operating front-end equipment, assisting with payments, returns, and exchanges, and collaborating with team members to ensure smooth store operations and excellent service.

Qualifications

• Retail experience including front-end equipment such as cash registers and familiarity with mobile retail applications.

Responsibilities

• Provide member service at the checkout and assist with purchases.
• Resolve member issues and concerns to promote a positive shopping experience.
• Promote Sam’s Club products and services to members.
• Process payments, returns, refunds, and exchanges per policy and procedure.
• Assist with safety, cleanliness, and orderly merchandising in the store.

Skills

Retail experience

Front-end equipment operation

Mobile apps usage

Job description

Sam's Club in Montgomery, AL, is seeking an on-site Front End Associate to support members at the checkout, process purchases, and provide guidance on store services. You will help resolve member issues and promote products while maintaining a safe, welcoming shopping environment.

This role involves operating front-end equipment, assisting with payments, returns, and exchanges, and collaborating with team members to ensure smooth store operations and excellent service.