Member Experience Specialist & Tech Navigator

Sam's West, Inc.; Glen Carbon (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Live Better U education

Job summary

Sam's Club is seeking a front-end associate in Glen Carbon, IL to deliver member service, maintain the checkout area, and resolve member concerns. You will promote products, assist with payments and returns, and guide members using self-service technology. The role emphasizes safety, accuracy in transactions, and frontline support.

The position offers competitive pay with benefits including health coverage, 401(k), PTO, and access to the Live Better U education program.

Qualifications

• Retail experience including operating front end equipment.
• Ability to assist with payments, returns, refunds, and exchanges per policy.

Responsibilities

• Provides member service and resolves member issues and concerns.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies.
• Promotes Sam's Club products and services and guides members on self-service technology.
• Maintains a safe shopping environment and adheres to safety standards.

Skills

Member service

Checkout operation

Cash handling

Self-service guidance

Merchandise presentation

Job description

Sam's Club is seeking a front-end associate in Glen Carbon, IL to deliver member service, maintain the checkout area, and resolve member concerns. You will promote products, assist with payments and returns, and guide members using self-service technology. The role emphasizes safety, accuracy in transactions, and frontline support.

The position offers competitive pay with benefits including health coverage, 401(k), PTO, and access to the Live Better U education program.