Member Experience Specialist

Walmart; Saint Charles (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Other benefits

Live Better U education program

Job summary

Walmart's Sam’s Club location in Saint Charles is hiring for a front-line member service role. You will assist members at the checkout, resolve issues, and promote Sam’s Club products and services while guiding customers on self-service technology.

The role involves processing purchases, handling payments, returns, refunds, and exchanges per policy, and maintaining a safe shopping environment. Training and safety compliance are core expectations.

Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns.
• Promotes Sam’s Club products and services. Provides guidance and support to members regarding self-service technology.
• Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs.
• Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Complies with company policies, procedures, and standards of ethics and integrity.

Skills

Retail experience

Cashier operations

Customer service

Tools

POS systems

Mobile apps

Job description

Walmart's Sam’s Club location in Saint Charles is hiring for a front-line member service role. You will assist members at the checkout, resolve issues, and promote Sam’s Club products and services while guiding customers on self-service technology.

The role involves processing purchases, handling payments, returns, refunds, and exchanges per policy, and maintaining a safe shopping environment. Training and safety compliance are core expectations.