Member Experience Specialist — Front End & Training

Sam's Club; Council Bluffs (IA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Life insurance

Paid time off

Disability benefits

Employee discounts

Live Better U education program

Job summary

Sam's Club in Council Bluffs, IA is hiring for a front-end/Member Service role. You will assist members, handle purchases, and promote products and services, while following safety and security procedures.

Responsibilities include merchandise setup, process transactions, and supporting training on new tools. Eligible associates benefit from health, retirement, PTO, and other Walmart/Sam's Club programs. Eligible hourly wage ranges are provided.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns.
• Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains entrance/exit areas and merchandise; helps members locate items and makes purchasing decisions.
• Secures Sam's Club assets and reports suspicious activity; maintains records and documentation.
• Delivers training on processes and new technologies; supports continuous learning and process improvements.
• Handles returns per policy; manages shrink and damages.

Skills

Retail experience

Mobile retail apps

Job description

Sam's Club in Council Bluffs, IA is hiring for a front-end/Member Service role. You will assist members, handle purchases, and promote products and services, while following safety and security procedures.

Responsibilities include merchandise setup, process transactions, and supporting training on new tools. Eligible associates benefit from health, retirement, PTO, and other Walmart/Sam's Club programs. Eligible hourly wage ranges are provided.