Member Experience Specialist: Sales & Service

AAA Mountain West Group; Dublin (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401k Matching

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off

Volunteer Time Off

Job summary

AAA Mountain West Group seeks a Member Experience Associate to deliver outstanding service and value to Members across branch locations, while meeting individual sales targets. You will learn and apply consultative sales techniques and maintain product knowledge across AAA offerings, ensuring consistent, high-quality service.

Working onsite in Dublin, CA, you will rotate between branches and support the sales-driven environment with adaptability, active listening, and teamwork.

Qualifications

• Minimum 2–4 years of work experience, with at least 1 year in a sales role.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers valued.

Responsibilities

• Performs customer interactions including Member Services and product sales.
• Must be knowledgeable about AAA products and services and comply with procedures.
• Promotes AAA products and services to achieve individual and branch goals.
• Identifies and anticipates member needs and adapts solutions across branches.

Skills

Customer Service

Sales

Communication

Active Listening

Adaptability

Teamwork

Bilingual Spanish

Education

High School Diploma/GED

Tools

CRM Systems

MS Office

Job description

AAA Mountain West Group seeks a Member Experience Associate to deliver outstanding service and value to Members across branch locations, while meeting individual sales targets. You will learn and apply consultative sales techniques and maintain product knowledge across AAA offerings, ensuring consistent, high-quality service.

Working onsite in Dublin, CA, you will rotate between branches and support the sales-driven environment with adaptability, active listening, and teamwork.