Member Experience & Sales Associate (Rotational)

AAA Mountain West Group; Capitola (CA); On-site; USD 51,000 - 57,000; Full time

Benefits offered by this job

401k Matching

Benefits

Paid Holidays

Paid Time Off

Cross-branch experience

Free AAA Classic Membership

Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group is seeking a Member Experience Associate in Capitola, CA to deliver outstanding service and value to Members across multiple branches. You will handle Member Services and product sales, learn AAA products, and meet branch sales goals.

This role requires strong customer service orientation, adaptability, and active listening, with shifts M-F and Saturdays; base pay $24.60/hr plus commissions, with regional pay variations and potential incentives.

Qualifications

• Customer service orientation and strong communication skills.
• Ability to meet sales goals through consultative selling.
• Familiarity with AAA products and services.

Responsibilities

• Perform customer interactions including Member Services and product sales.
• Meet individual sales goals through consultative sales techniques.
• Apply knowledge of AAA products and services and adhere to SOPs and compliance.
• Rotate between branches as needed to meet business demands.
• Support end-to-end customer experience with professionalism.

Skills

Customer Service

Sales Skills

Active Listening

Adaptability

Communication

Product Knowledge

Tools

CRM systems

Job description

AAA Mountain West Group is seeking a Member Experience Associate in Capitola, CA to deliver outstanding service and value to Members across multiple branches. You will handle Member Services and product sales, learn AAA products, and meet branch sales goals.

This role requires strong customer service orientation, adaptability, and active listening, with shifts M-F and Saturdays; base pay $24.60/hr plus commissions, with regional pay variations and potential incentives.