Member Experience Specialist - Part-Time with Growth & Perks

Planet Fitness; Springfield (MA); On-site; USD 21,000 - 23,000; Part time

Job summary

Planet Fitness Springfield is seeking a Customer Service Representative to support members, guests, and prospective members. You will greet, answer phones, sign up new members, log amenities, and process transactions.

The role emphasizes a judgment-free environment, safe club operations, and promoting fitness classes. Candidates should have a high school diploma or GED, customer service experience, and basic computer skills; 18+ is required.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our fitness instruction classes (PE@PF) to members and new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness Springfield is seeking a Customer Service Representative to support members, guests, and prospective members. You will greet, answer phones, sign up new members, log amenities, and process transactions.

The role emphasizes a judgment-free environment, safe club operations, and promoting fitness classes. Candidates should have a high school diploma or GED, customer service experience, and basic computer skills; 18+ is required.