Member Experience Specialist, Part-Time – Set Schedule & Benefits

Planet Fitness; Dearborn (MI); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental and Vision insurance

Employee Referral Bonus Program

$1/hour premium for night hours

FREE Black Card Membership

401(k) with match

Profit sharing program

EAP

Great growth opportunities

Job summary

Planet Fitness in Dearborn, MI is seeking a part-time Customer Service Representative to deliver a high level of member service. You will greet members, answer phones, assist with sign-ups and maintain a clean, welcoming club environment.

The role includes night shift premium, a range of health benefits for eligible staff, a 401(k) match, profit sharing and opportunities for growth within the company.

Qualifications

• Customer service experience preferred.
• Must be punctual and reliable.
• Able to stand and walk continually during shifts.
• Able to lift up to 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional service and making them feel welcome.
• Answer phones and assist callers with questions.
• Check in members, provide club tours, sign up new members, log amenities and communicate updates.
• Respond to questions and concerns promptly and professionally.
• Regular cleaning of the facility, bathrooms, equipment and front desk area.

Skills

Customer service

Punctuality

Reliability

Phone etiquette

Mobility

Job description

Planet Fitness in Dearborn, MI is seeking a part-time Customer Service Representative to deliver a high level of member service. You will greet members, answer phones, assist with sign-ups and maintain a clean, welcoming club environment.

The role includes night shift premium, a range of health benefits for eligible staff, a 401(k) match, profit sharing and opportunities for growth within the company.