Member Services Associate - Fitness Club (FT, 6a-2p)

Planet Fitness; Woodhaven (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Profit sharing

Free Black Card

Set Schedule

Referral Bonus

EAP

Night shift premium

Job summary

Planet Fitness in Woodhaven, MI is seeking a Customer Service Representative to deliver a superior member experience. You will greet members, answer questions, check in members, and assist with tours and sign-ups.

The role requires reliability, strong communication, and the ability to stand and walk during shifts. It offers benefits including insurance, retirement plans, and a $1 premium for night hours.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities, and communicate updates and billing issues.

Skills

Customer service

Phone support

Guest relations

Communication

Job description

Planet Fitness in Woodhaven, MI is seeking a Customer Service Representative to deliver a superior member experience. You will greet members, answer questions, check in members, and assist with tours and sign-ups.

The role requires reliability, strong communication, and the ability to stand and walk during shifts. It offers benefits including insurance, retirement plans, and a $1 premium for night hours.