Member Services Associate - Gym Front Desk & Tours

Planet Fitness; Midland (MI); On-site; USD 20,774,000 - 27,276,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee Referral Bonus

$1/hour premium for 10pm-6am

Free Black Card Membership

401(k) with match

Profit sharing

Clean work environment

EAP

Career growth opportunities

Team oriented culture

Job summary

Planet Fitness in Midland, MI is seeking a part-time Customer Service Representative to deliver exceptional member experiences. The role includes greeting members, handling phone inquiries, member sign-ups, and maintaining a clean club environment.

The position offers a weekend afternoon shift with a $1 premium for late hours and a benefits package including medical/dental/vision insurance where eligible, a 401(k) with match, and other employee programs.

Qualifications

• Must be 18 years or older.
• punctuality and reliability are essential.
• Customer service experience preferred.
• Standing and walking throughout the shift.
• Ability to lift up to 45 pounds.

Responsibilities

• Greet members and guests with exceptional service, making them feel welcome.
• Answer phones politely and assist callers with questions.
• Check in members, give club tours, sign up new members, log amenities.
• Communicate updates and billing issues to members and guests.
• Respond to questions timely and professionally.
• Regularly clean the facility, bathrooms, and front desk area.

Skills

Customer service

Phone etiquette

Reliable

Punctual

Team player

Job description

Planet Fitness in Midland, MI is seeking a part-time Customer Service Representative to deliver exceptional member experiences. The role includes greeting members, handling phone inquiries, member sign-ups, and maintaining a clean club environment.

The position offers a weekend afternoon shift with a $1 premium for late hours and a benefits package including medical/dental/vision insurance where eligible, a 401(k) with match, and other employee programs.