Evening Member Experience Specialist — Growth & Benefits

EPIC Fitness Group dba Planet Fitness; Dearborn (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k) match

Profit sharing

Free Black Card Membership

Set schedule

Employee Assistance Program

Zusammenfassung

Planet Fitness in Dearborn, MI is hiring a Customer Service Representative to greet members, assist guests, and uphold our Judgement Free philosophy. You will staff the front desk, answer inquiries, process tours and sign-ups, and help maintain a clean, welcoming club environment.

If you enjoy friendly, fast-paced service and helping people join a health-focused community, this role offers steady hours, a team-friendly atmosphere, and opportunities to grow within a dynamic gym network.

Qualifikationen

• Greet members and guests with friendly, professional service.
• Handle member questions and resolve concerns promptly.
• Assist with club tours and member sign-ups.
• Maintain a clean, welcoming front desk and lobby.
• Log amenities and communicate billing issues clearly.

Aufgaben

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with various questions.
• Check in members, provide tours, sign up new members, log amenities, and communicate updates/billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the front desk area, bathrooms, equipment and common areas.

Kenntnisse

Customer service

Communication

Phone etiquette

Team player

Jobbeschreibung

Planet Fitness in Dearborn, MI is hiring a Customer Service Representative to greet members, assist guests, and uphold our Judgement Free philosophy. You will staff the front desk, answer inquiries, process tours and sign-ups, and help maintain a clean, welcoming club environment.

If you enjoy friendly, fast-paced service and helping people join a health-focused community, this role offers steady hours, a team-friendly atmosphere, and opportunities to grow within a dynamic gym network.