Evening Member Experience Specialist — Growth & Benefits

EPIC Fitness Group dba Planet Fitness; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Profit sharing

Free Black Card Membership

Set schedule

Employee Assistance Program

Job summary

Planet Fitness in Dearborn, MI is hiring a Customer Service Representative to greet members, assist guests, and uphold our Judgement Free philosophy. You will staff the front desk, answer inquiries, process tours and sign-ups, and help maintain a clean, welcoming club environment.

If you enjoy friendly, fast-paced service and helping people join a health-focused community, this role offers steady hours, a team-friendly atmosphere, and opportunities to grow within a dynamic gym network.

Qualifications

• Greet members and guests with friendly, professional service.
• Handle member questions and resolve concerns promptly.
• Assist with club tours and member sign-ups.
• Maintain a clean, welcoming front desk and lobby.
• Log amenities and communicate billing issues clearly.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with various questions.
• Check in members, provide tours, sign up new members, log amenities, and communicate updates/billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the front desk area, bathrooms, equipment and common areas.

Skills

Customer service

Communication

Phone etiquette

Team player

Job description

Planet Fitness in Dearborn, MI is hiring a Customer Service Representative to greet members, assist guests, and uphold our Judgement Free philosophy. You will staff the front desk, answer inquiries, process tours and sign-ups, and help maintain a clean, welcoming club environment.

If you enjoy friendly, fast-paced service and helping people join a health-focused community, this role offers steady hours, a team-friendly atmosphere, and opportunities to grow within a dynamic gym network.