Member Experience Specialist - Part-Time, Set Schedule

Planet Fitness; Chesterfield Charter Township (MI); On-site; USD 19,286 - 23,419; Part time

Benefits offered by this job

Medical, Dental and Vision insurance

Night shift premium

Free Black Card Membership

401(k) with employer match

Profit sharing program

Set Schedule

Employee Referral Program

EAP

Job summary

Planet Fitness is hiring a Customer Service Representative in Chesterfield Twp, MI. The role focuses on delivering a superior member experience through greeting, assisting, and guiding members and guests within a supportive, energetic club environment.

The position offers a part-time schedule with a pay range of $14.50 to $16.50 per hour and benefits including health, dental, and vision insurance, plus perks like a Free Black Card Membership and a 401(k) match.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, give tours of the club and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Respond to questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Punctuality

Reliability

Communication skills

Job description

Planet Fitness is hiring a Customer Service Representative in Chesterfield Twp, MI. The role focuses on delivering a superior member experience through greeting, assisting, and guiding members and guests within a supportive, energetic club environment.

The position offers a part-time schedule with a pay range of $14.50 to $16.50 per hour and benefits including health, dental, and vision insurance, plus perks like a Free Black Card Membership and a 401(k) match.